Troubleshooting
This section provides instructions on how to troubleshoot issues that you may encounter while using Netwrix Auditor.
Issue | Reason and solution |
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I cannot connect/logon to Netwrix Auditor. |
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I do not receive any results while searching audit data or generating reports, or I am sure that some data is missing. |
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"No plans found" text in the Monitoring plan field. |
Contact your Netwrix Auditor Global administrator or Configurator to make sure that the monitoring plans exist and are properly configured. |
I see a blank window instead of a report. |
Contact your Netwrix Auditor Global administrator to make sure that you are granted sufficient permissions on the Report Server. To view reports in a web browser
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I configured report subscription to be uploaded to a file server, but cannot find it / cannot access it. |
Subscriptions can be uploaded either to a file share (e.g., \\filestorage\reports) or to a folder on the computer where Netwrix Auditor Server is installed. To access these reports, you must be granted the Read permission. |
When trying to collect event data from Active Directory domain, an error message like this appears in Netwrix Health Log: Monitoring Plan: <Monitoring_Plan_Name> The following error has occurred while processing '<Item_Name>': Error collecting the security log of the domain <Domain_Name>. Failed to process the domain controller <Domain_Controller_Name> due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. |
This may happen due to Secondary Logon Service disabled state. To collect event data from the domain, this service must be up and running. Open its properties and start the service. |