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Troubleshoot Issues

This section provides instructions on how to troubleshoot issues that you may encounter while using Netwrix Auditor. Review the following for additional information:

Issue Reason and solution

I cannot connect/logon to Netwrix Auditor.

  1. You may have insufficient permissions. Contact your Netwrix Auditor Global administrator to make sure that your account is delegated control of the product.
  2. You are trying to connect to a remote Netwrix Auditor Server specified by its IP address while the NTLM authentication is disabled. Try specifying a server by its name (e.g., EnterpriseWKS).

I do not receive any results while searching audit data or generating reports, or I am sure that some data is missing.

  1. No changes were detected.
  2. You do not have sufficient permissions to review intelligence data. Contact your Global administrator.
  3. Review your filter settings and make sure that your filters are properly configured. Try modifying your search.
  4. You are looking for changes that occurred more than 180 days ago. These changes are no longer available for reporting and running searches. Ask your Netwrix Auditor Global administrator to import audit data for a required date range from the Long-Term Archive.
  5. Data collection for this monitoring plan might not have been launched two times yet or there was no data collection after this change; therefore, audit data has not been written to the Audit Database yet.
  6. Some settings in Netwrix Auditor are configured incorrectly. Contact your Netwrix Auditor administrator to make sure that:

    • The monitoring plan you want to audit is properly configured, and the monitoring is enabled for each data source individually.
    • Audit Database settings are properly configured for each data source individually and Disable security intelligence and make data available only in activity summaries is cleared.

      NOTE: Netwrix recommends to store all audit data on the same default SQL Server instance.

"No plans found" text in the Monitoring plan field.

Contact your Netwrix Auditor Global administrator or Configurator to make sure that the monitoring plans exist and are properly configured.

I see a blank window instead of a report.

Contact your Netwrix Auditor Global administrator to make sure that you are granted sufficient permissions on the Report Server.

I configured report subscription to be uploaded to a file server, but cannot find it / cannot access it.

Subscriptions can be uploaded either to a file share (e.g., \\filestorage\reports) or to a folder on the computer where Netwrix Auditor Server is installed. To access these reports, you must be granted the Read permission.

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